SMS & WhatsApp
AI text and WhatsApp follow-up, with context.
Continue lead conversations through SMS and WhatsApp, with approved templates, shared history and manual replies.
Choose the right channel
SMS and WhatsApp are separate channels with different requirements. Connect and verify your business sender before using it. When a WhatsApp service window is closed, start with an approved template; a customer reply can open the reply window.
Keep the thread together
Review incoming and outgoing messages beside the calls that informed them. Select a connected channel to reply without losing the lead record. Opening a conversation to read it does not itself take control from automation.
Ask for what is missing
An assistant can use supported attachments and previous answers to continue intake. Extracted details are evidence for review, not a guarantee that a document is authentic or that a person meets your acceptance criteria.